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#WHY MY MICROSOFT OUTLOOK IS NOT WORKING HOW TO#
#WHY MY MICROSOFT OUTLOOK IS NOT WORKING MANUAL#
#WHY MY MICROSOFT OUTLOOK IS NOT WORKING ARCHIVE#
#WHY MY MICROSOFT OUTLOOK IS NOT WORKING SOFTWARE#

#WHY MY MICROSOFT OUTLOOK IS NOT WORKING MANUAL#

You can find the location of and usage manual for scanpst.exe in the guide Using the Inbox Repair Tool (scanpst.exe). The location of scanpst.exe depends on the version of Outlook that you are using. You should then close Outlook and use the Inbox Repair Tool (scanpst.exe) to scan it for errors or create a new one.

#WHY MY MICROSOFT OUTLOOK IS NOT WORKING ARCHIVE#

When the archive.pst file (or whatever the name of the pst-file is you archive to) has become corrupted it will not be possible for Outlook to archive to that file. Via a Registry edit you can archive based on the Received date instead of the Modified date.

#WHY MY MICROSOFT OUTLOOK IS NOT WORKING HOW TO#

For more information about the new and old behavior for archiving see How to change the criteria that Outlook 2010 and Outlook 2013 use to archive different item types. Value name: ArchiveIgnoreLastModifiedTimeĮ-mail messages will now be archived based on their Received date, Calendar items based on their scheduled date and Task items based on their Completed date. HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences Key for Outlook 2016, Outlook 2019 and Microsoft 365 HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences

When you meet the minimal requirements, you can enable the option via the Registry 5000 (April 2011) or later (like Service Pack 1) To change the Archive feature to function on the sent/received date of an item instead of on the modified date, you must have the following updates installed

#WHY MY MICROSOFT OUTLOOK IS NOT WORKING SOFTWARE#

In some cases (depending on the tools being used) scanning the item by for instance a virus scanner, anti-spam filter or synchronization software can also cause the modified date to be changed. Actions that can cause the modified date to change are The item will only be archived when the modified date of the item is older than the date set for archiving. The modified date of an item can be viewed by opening the item and then choose File-> Properties. Modified Date or Sent/Received dateīy default, Archiving works based on the modified date of an item. For instructions see Do not AutoArchive this item checkbox. You can also customize your view to easily get an overview for which items this option has been configured.

File-> Properties-> option: Do not AutoArchive this item.

You can find this option by opening this item and then choose Excluded from AutoArchiveĪ specific item will not be archived when the property is set to exclude it from AutoArchive. In this case, Outlook will automatically disable the client-side archiving options and archive according to corporate policies set on the Exchange server. In this, you can ask your manager or mail administrator about the corporate policy for archiving what should be kept how long and where should it be stored instead?Īnother reason for the option to go missing is when you have an Exchange account and Online Archive has been enabled for you on the Exchange server. This is quite common practice as it could lead to pst-files scattered around clients and thus decentralized management. If you cannot find the AutoArchive and Archive settings in the aforementioned locations and you are working in a corporate environment, it could have been disabled by your administrator as a Group Policy. When Archiving is in progress, it is displayed in the Status Bar.

Outlook 2016, Outlook 2019 and Microsoft 365.

You can manually start the Archiving process via Right click on the folder-> Properties-> tab AutoArchive. To overrule default AutoArchive settings for a specific folder Option 2: Per folder AutoArchive settings

Outlook 2010 / 2013 / 2016 / 2019 / Microsoft 365įile-> Options-> Advanced…-> button AutoArchive Settings…ĪutoArchive settings.

Tools-> Options-> tab Other-> button AutoArchive… In this guide, the terms AutoArchive and Archive are being used interchangeable unless specified otherwise.Īs mentioned, AutoArchive and Archive settings can be configured on multiple levels ĭefault AutoArchive settings can be set by via

Changing AutoArchive or Archive settings.

Use the steps below to troubleshoot and get AutoArchive and Archive working again. In some cases you’ll notice that AutoArchive or Archive is not working as expected even when all settings appear to be correct. You can set default AutoArchive settings but also overrule them on a per-folder level or via a manual Archive. AutoArchive and Archive are options in Outlook to automatically or manually initiate moving of Outlook items to an Outlook Data File (pst-files) based on preconfigured settings.